How to Claim Your Order

Step 1 — Access Your Order

Reach out to us through our live chat (bottom right corner of the website) or email us directly to begin the order verification process.
Our support team will assist you in locating your most recent order and guide you through the next steps to claim it securely.
(If possible, please include your order number and Roblox username in your message to help us process your request faster.)

Step 2 — Confirm & Complete

Once our team has verified your Roblox username and confirmed your agreement to our store policies, your order will be added to our delivery queue for processing.
(Please note: Orders are manually reviewed to ensure accuracy and account security, so processing may take some time.)

Important Information

Orders must be claimed within 7 days of purchase. Unclaimed orders will be automatically refunded.

If you decide to cancel before delivery has begun, you may request a full refund by contacting us through live chat or email.